سياسة الاستبدال والاسترجاع

Due to the nature of our products (fabrics that are cut and prepared specifically from large fabric rolls based on the size and length specified by the customer), the return and exchange policy is subject to the following regulations derived from the Ministry of Commerce to protect rights: 1. Fabrics cut according to the customer's request The customer has no right to return or exchange the fabric if it has been cut and prepared to the chosen length (e.g., 2.5m, 3m, 3.5m), except in the following cases: - The presence of a clear manufacturing defect in the fabric (fading, manufacturing stain, fabric damage). - Receipt of the wrong product from the store (completely different color than requested, or shorter length than required, or a different type of fabric). 2. Conditions for accepting returns and exchanges (in cases of error or defect) - A return request must be submitted through customer service within a maximum of 3 days from the date of receipt. - The fabric must be in its original condition (not washed, not additionally cut, and not tailored). - The product must be returned in its original packaging with all accessories and the store tag. 3. Shipping costs and compensation - If the return is due to an error from the store or a manufacturing defect, the store bears all shipping and return costs, and the customer is given the option to either receive a full refund or a free replacement request. - The customer can cancel the order and get a full refund only if the order status is (under review) and the cutting and preparation of the fabric for shipping have not yet begun.